As a Call Center Representative at HSBC, you will be the first point of contact for customers, handling inbound and outbound interactions, resolving inquiries, and delivering a seamless customer experience in line with HSBC policies and regulations.Requirements:• Bachelor’s degree is a must• C1 Level English proficiency (mandatory) – strong speaking, reading, and writing skills• Flexibility to work rotational shiftsKey Responsibilities:• Handle customer inquiries via phone, email, and chat in a timely and professional manner• Provide accurate information on products, services, and procedures• Identify customer needs and offer solutions or escalate when needed• Ensure all interactions meet service standards and regulatory requirements• Maintain accurate records of customer interactions• Achieve individual targets and support team goalsSkills & Competencies:• Strong communication and active listening skills• Customer-focused with problem-solving ability• Ability to multitask and work in a fast-paced environment
HSBC Holdings plc is one of the world's largest banking and financial services organisations, serving 39 million customers across global businesses in 60+ countries.
What you should know
Global Payment Leader: Employs over 211,000 people and processes approximately $500 trillion in electronic payments annually
Global Giant Status: Serves around 41 million customers across 56 countries and territories
$3 Trillion Giant: Established in 1865 to finance trade between Europe and Asia and now manages over $3 trillion in total assets
How they work
We value difference — Seeking diverse perspectives and championing inclusivity — varied experiences, attributes, and voices are integral to how HSBC operates.