Arab African International Bank · Cairo, Egypt · Posted 2026-06-16
Act as the first point of contact to serve any walk-in borrowing/non-borrowing business clients (Corporate/SME/BB) in relation with the identified services.Provide advisory services in relation to trade products, remittances, online services, …etc along with handling clients complaints in an efficient manner.Responsible for the on-boarding activities for the business clients such as collecting documentation for opening and modifying accounts.Facilitate any transaction related to non-borrowing clients in relation to fulfilling the required documentation, performing the necessary operational checks & compliance screening and obtaining the required approvals.Liaise between the relevant stakeholders (i.e. Service Operations Management, Central Operations, RMs, ..etc) in relation to the borrowing and non-borrowing clients requests to ensure an expedited service delivery.Review & validate the related documentation for trade (LCs/LGs issuance & amendments) & advance payment transactions for the walk-in & hub area clients and facilitate its processing with the relevant stakeholders within operations.Issue & deliver IDCs e-form4 to the business clients whether walk-in or from the hub area after locking the necessary fund and dispatch ODCs & ELCs documents to the collecting banks.Act as a custodian for the trade documents within the branch to have all related documents lodged at one area.Prepare all the necessary control/compliance reports related to the core activities such as trade and advance payment transactions.Issue & deliver any type of certificate requested by business segments clients in coordination with the relevant stakeholdersMaintain a log for pending business clients’ requests while following up properly with the relevant stakeholders.Cross-sell bank products to business segments clients & generating sales leads to increase the average of transaction revenue.Qualifications & Experience: Minimum of 2 years of experience for Advisor in Banking OperationsBachelor’s degree in Business Administration, Accounting, Finance or a related disciplineFull awareness of commercial bank products including trade productsFull awareness of KYC policies, CBE regulation and Sanctions policyCustomer service and operation background & operational risk managementTrade Finance awarenessSkills:Excellent communication & interpersonal skillsExcellent problem-solving skillsFamiliarity with using bank applications and MS applicationsOwnership with effective follow up.Detail oriented
Arab African International Bank is a leading Egyptian financial institution providing corporate, investment, and retail banking services across the Middle East. Established as a joint venture between Egypt and Kuwait, it focuses on driving economic growth through innovation and sustainable banking practices.
What you should know
First Multinational Bank: Established in 1964 as Egypt's first multinational bank through a joint venture between the Central Bank of Egypt and the Kuwait Investment Authority
Extensive Physical Reach: Operates an extensive physical network with 97 branches and 452 ATMs serving over 500,000 customers
$500M Green Bond: Issued Egypt's first sustainability bond valued at $500 million to support renewable energy and green building projects