Company Description Tabby is a fast-growing financial technology company helping millions of people in the Middle East manage their spending and make better use of their money. Over 50,000 global brands and small businesses, including SHEIN, Amazon, Adidas, IKEA, H&M, Samsung, and Noon, use Tabby’s flexible payment solutions to drive growth and build customer loyalty online and in stores. Headquartered in Riyadh, Tabby serves customers in Saudi Arabia, the UAE, and Kuwait, with a strong focus on innovation and user experience. The company’s recent secondary sale of shares, reflecting an implied valuation of $4.5 billion, highlights its strong market position and ambitious growth plans. Joining Tabby offers the opportunity to contribute to a high-impact fintech brand shaping the future of payments in the region.Role Description This is a full-time, on-site C1 English Customer Support Specialist role based in Cairo, Egypt. The specialist will respond to customer inquiries via phone, email, chat, and social channels, providing clear, accurate, and timely information about Tabby’s products and services. Daily responsibilities include troubleshooting account and payment issues, escalating technical or complex cases to relevant teams, and following up to ensure resolution and customer satisfaction. The role involves documenting interactions in support systems, analyzing recurring issues, and sharing feedback to help improve processes, products, and customer experience. The specialist will collaborate with cross-functional colleagues, adhere to service-level targets, and maintain a professional, empathetic tone in all interactions.Qualifications Customer service excellence: Strong Customer Support and Customer Satisfaction skills, with a focus on empathy, patience, and solution-oriented communication.Relationship and communication: Solid Interpersonal Skills, including clear written and spoken C1-level English, and the ability to communicate with diverse customer groups.Technical troubleshooting: Experience in Technical Support, with the ability to understand fintech products, navigate support tools, and resolve basic technical or account issues.Problem-solving and analysis: Demonstrated Analytical Skills to interpret customer issues, identify patterns, and propose improvements to workflows and FAQs.Additional qualifications: Familiarity with fintech or e-commerce environments, proficiency with CRM and ticketing systems, and the ability to work in shifts where needed.Education and experience: Relevant experience in customer support or contact center roles; post-secondary education in business, communications, or a related field is an advantage.