Inbound Call Management: Answer incoming calls from customers specifically reporting issues with their orders.Claims Intake & Verification: Listen carefully to the customer’s issue, verify order details, and guide them on how to submit the required evidence (photos/videos of damage).Documentation: Record all complaint details in the CRM system immediately, ensuring all necessary data is captured for the backend team to process.De-escalation: Use professional communication techniques to calm angry or disappointed customers and maintain the company's professional reputation.Policy Explanation: Clearly explain Arika’s return, replacement, and warranty policies to customers so they understand what to expect next.Status Updates: Provide updates to customers regarding the progress of their existing claims (if applicable). Education: Minimum high school diploma or equivalent (Bachelor’s degree preferred). Experience: 1–2 years of experience in a Call Center environment, specifically dealing with complaints, escalations, or conflict resolution. Communication Skills: Exceptional verbal communication skills in Arabic (and English is a plus). You must be able to speak clearly and firmly while remaining empathetic. Tech-Savvy: Fast typing speed and proficiency in using CRM software to log tickets while talking on the phone. Emotional Intelligence: High level of patience and the ability to handle repeated complaints without taking them personally. males 10th of ramdan zone are prefferd in all jobs needed
Italian chef Swissôtel Hotels & Resorts · South Sinai
About ariika
Furniture and Home Furnishings Manufacturing
Ariika is an Egyptian furniture brand that designs manufactures and sells affordable lifestyle home products - controlling the process from concept to showroom floor.
What you should know
Student-Led Roots: Founded as a student-led project with an initial investment of EGP 3,000 to rent beanbags on a university campus
Dominant Market Leader: Held a 70% market share of the Egyptian beanbag industry within its first few years of operation
100-Employee Retail Powerhouse: Operates with a team of nearly 100 employees and manages three flagship stores across New Cairo and Sheikh Zayed
How they work
Design is only good if it sells — Aesthetic decisions are always made with a price tag in mind — beauty that misses the Egyptian market is a failed brief
End-to-end ownership — Teams run problems from root cause to resolution; handing off to another department is a last resort not a default