Inbound Call Management: Answer incoming calls from customers specifically reporting issues with their orders.Claims Intake & Verification: Listen carefully to the customer’s issue, verify order details, and guide them on how to submit the required evidence (photos/videos of damage).Documentation: Record all complaint details in the CRM system immediately, ensuring all necessary data is captured for the backend team to process.De-escalation: Use professional communication techniques to calm angry or disappointed customers and maintain the company's professional reputation.Policy Explanation: Clearly explain Arika’s return, replacement, and warranty policies to customers so they understand what to expect next.Status Updates: Provide updates to customers regarding the progress of their existing claims (if applicable). Education: Minimum high school diploma or equivalent (Bachelor’s degree preferred). Experience: 1–2 years of experience in a Call Center environment, specifically dealing with complaints, escalations, or conflict resolution. Communication Skills: Exceptional verbal communication skills in Arabic (and English is a plus). You must be able to speak clearly and firmly while remaining empathetic. Tech-Savvy: Fast typing speed and proficiency in using CRM software to log tickets while talking on the phone. Emotional Intelligence: High level of patience and the ability to handle repeated complaints without taking them personally. males 10th of ramdan zone are prefferd in all jobs needed