We are looking for a customer-focused Call Center Agent to join our team. The ideal candidate will handle incoming and outgoing calls, provide accurate information, resolve customer inquiries, and ensure a high level of customer satisfaction. Fresh graduates are welcome to applyKey Responsibilities:Handle customer calls professionally and efficiently.Provide accurate information regarding products and services.Resolve customer issues and escalate complex cases when needed.Maintain detailed and accurate records of customer interactions.Follow communication scripts and adhere to quality standards.Achieve daily/weekly performance metrics. Strong communication and problem-solving skills.Ability to multitask and work under pressure.Basic computer and typing skills.Positive attitude and customer-oriented mindset.Fresh graduates are welcome to apply.Previous call center or customer service experience is a plus.Work Conditions:Rotational shifts (if applicable).Fast-paced, team-oriented environment.