Call Center Customer Service Representative

Company Description Sutherland is an AI-led digital transformation company delivering measurable business outcomes for organizations globally. With a focus on innovation, we design, operate, and automate various operations to ensure our AI solutions are not only implemented but continue improving. Our mission is to drive transformational change by leveraging cutting-edge AI technologies for optimized processes and enhanced efficiency. Role Description This is a full-time, on-site role located in New Cairo for a Customer Support Representative. The role involves assisting customers, addressing inquiries, resolving issues, and ensuring satisfaction with the company's products and services. Day-to-day responsibilities include providing real-time customer service, identifying and troubleshooting challenges, and working collaboratively with team members to deliver an exceptional customer experience. Qualifications Proficiency in Customer Support and Customer Service, with a strong focus on maintaining high levels of Customer SatisfactionStrong Communication skills, including verbal and written, to interact effectively with a diverse customer baseAbility to perform Troubleshooting and problem-solving to address customer issues promptly and efficientlyPatience, empathy, and the ability to manage challenging customer situationsPrior experience in customer service or a related field is a plusBasic technical knowledge to assist customers with common operational challengesFluency in English; additional language skills are an advantageHigh school diploma or equivalent required; additional certifications in customer service are a plus