Call Center Representative

Company DescriptionCozmo Travel LLC, established in January 2010 in Sharjah, is a leading provider of personalized travel solutions for both individuals and corporate clients. As a member of the Air Arabia Group, Cozmo Travel offers a full range of services, including travel planning, ticketing, hotel bookings, visa processing, and various excursions. With 39 branches across the GCC and partnerships with Air Arabia Holidays and ticketing sales shops, Cozmo Travel combines global expertise with local insights to deliver exceptional customer service. The company has rapidly expanded its reach, operating in five countries and growing its network of travel management solutions. Role DescriptionThis is a full-time, on-site role for a Call Center Representative based in Al Jizah, Egypt. The Call Center Representative will be responsible for handling customer inquiries, providing exceptional customer service, and ensuring customer satisfaction. Daily tasks include answering calls, addressing customer concerns, resolving issues, and offering support for travel-related services. Representatives will also maintain accurate records and contribute to fostering a positive customer experience. QualificationsProven skills in Customer Service Representatives and ensuring Customer SatisfactionStrong Interpersonal Skills and the ability to effectively communicate with diverse clientsExperience in providing responsive and effective Customer SupportProficiency in Computer Literacy, including the use of relevant software and systemsFluency in English; additional language proficiency is an advantageAbility to handle high-pressure situations and multi-task efficientlyPrevious experience in the travel or service industries is preferredRotational shifts and days off.