Key Responsibilities:Handle inbound and outbound customer calls in a professional mannerRespond to customer inquiries and provide accurate informationResolve complaints efficiently and escalate when requiredMaintain proper records of customer interactions in the systemFollow up with customers to ensure resolution and satisfactionAdhere to company policies, procedures, and service standardsRequirements:Bachelor’s degree or equivalentPrevious experience in a call center or customer service role is preferredStrong communication and interpersonal skillsAbility to handle pressure and manage multiple tasksGood command of English (spoken and written)Basic computer skillsWhat We Offer:Competitive salaryProfessional work environmentGrowth and development opportunities