Company DescriptionGourmet Egypt, established in 2006, is dedicated to offering the highest quality food products and ingredients to its customers. Through a commitment to innovation, Gourmet developed its signature “Handcrafted by Gourmet” range, made with the finest local and imported ingredients and crafted by expert culinary professionals. The company is known for its personalized approach, treating customers like family, and fostering a community of adventurous food enthusiasts. Gourmet Egypt also operates a cutting-edge e-commerce platform, including a webstore and mobile app, providing a seamless shopping experience for food lovers. If you are passionate about food and teamwork, Gourmet Egypt would love to hear from you.Role DescriptionThis is a full-time, on-site role for a Call Center Representative based in El Zamalek. The Call Center Representative will handle inbound and outbound customer calls, ensuring an exceptional experience by addressing inquiries, resolving issues, and providing product information. Responsibilities include managing customer orders, tracking deliveries, resolving complaints, and maintaining accurate records of customer interactions. The role requires engaging with customers promptly and professionally while meeting established performance targets.QualificationsStrong Customer Service abilities, with experience in delivering Customer Satisfaction and ensuring positive experiencesExcellent Interpersonal Skills to effectively communicate with and support customersProficiency in Customer Support with the ability to handle various types of inquiries and resolve complaints thoughtfullyBasic Computer Literacy, including knowledge of CRM tools and the ability to manage digital systemsGood organizational and time management skills with attention to detailProficiency in English and Arabic is highly beneficialPrior experience in a customer-facing role is an advantageWork Conditions:Full-time positionRotational shifts (including weekends)On-siteFast-paced work environment