Company DescriptionWatany Eye Hospitals (WEH), established in 2001, is a leading provider of specialized eye care services in Egypt and the Middle East. Committed to improving patients’ quality of life, WEH focuses on vision preservation and restoration through personalized, patient-centered care. Our physicians are recognized leaders in eye disease diagnosis, treatment, research, and education, collaborating with top universities and medical institutions. The hospital is dedicated to staying at the forefront of advancements in ophthalmological care, ensuring its staff is continuously trained and knowledgeable in the latest treatment techniques.Role DescriptionThis is a full-time, on-site role for a Call Center Representatives at Watany Eye Hospitals in Cairo, Egypt. The Call Center Representative will be responsible for handling incoming and outgoing calls, assisting patients with inquiries, booking appointments, providing excellent customer support, addressing patient concerns, and ensuring a seamless communication process. The role also involves coordinating with other departments to enhance overall operational efficiency while ensuring high levels of customer satisfaction.QualificationsCustomer Service skills, including Customer Satisfaction and Customer SupportStrong Interpersonal and communication skillsProficiency in Computer Literacy and ability to operate call center softwareAbility to effectively manage and resolve patient inquiries and concernsExcellent organizational and time management skillsPrevious experience in healthcare or call center environments is an advantageHigh school diploma or equivalent; additional certification in customer service or communication is preferredAbility to work in a fast-paced, patient-focused environmentFluent in both Arabic and English (oral and written) another language will be a plus