JOB PURPOSETo monitor and respond to card and e-payment transactions in real time on a 24/7 basis, ensuring timely detection, investigation, and prevention of fraudulent activities. The role is responsible for protecting customers and minimizing fraud losses by taking immediate action on suspicious transactions, while maintaining high service standards and adherence to established fraud policies and procedures.JOB DUTIES AND RESPONSIBILITIESMonitor real-time transaction alerts/report on 24x7 across cards, wallets, ACH, and digital payments.Investigate flagged transactions, identify suspicious patterns and report the suspicious and fraud cases on daily basis.Take immediate actions (block card/account, decline transaction, raise case).Contact customers to verify suspicious activity/transaction when required.Accurate document cases in the fraud management system.Respond to verification requests received from acquiring banks to confirm transactions performed by cardholders.Review and take appropriate action on compromised cards alerts received from card schemes (e.g., Visa and Mastercard).Ensuring immediate action, respond and investigation on BIN attack.Escalate complex or high-risk cases to senior team.Follow defined process, rules, and fraud scenarios.Follow Bank rules, policy and procedure.MINIMUM QUALIFICATIONS/EDUCATION/EXPERIENCEPost Graduate Degree Finance and AccountingFlexible with rotational shifts is must2 years' experience in banking/non-banking