Case Management Advisor

Job Descriptopn:Validate the customer case in order to reach the best possible outcome while deciding the best route to handle the request.Follow-up on the customer case progress keeping the client updated throughout the process till resolution.Communicate with the client with all available communication channels (phone calls, e-mails, meetings etc…)to provide full information needed for the service process.Record all customer interactions and relay customer queries to concerned parties following agreed process.Handle escalation received by team members.Qualifications Required:· Bachelor Degree in Pharmacy or Biotechnology is a Must.· 2-4 Years of experience in the medical field is preferred.· Excellent command of the English language is a must.Location: El-Mohandseen