Established in 2008, Geidea epitomizes customer focused empowerment and commercial success through continuous innovation. Geidea makes best in class digital payment solutions available for all by attracting and leveraging the best creative & entrepreneurial talent in the market.Our solutions give any business the chance to get ahead and reach for more no matter their size or maturity. Our technology mirrors our people - Smart, Innovative & Forward Thinking: www.geidea.netTo maintain competitive advantage as we grow, we are currently looking for a new Chargeback Specialist:Key accountabilities and decision ownership:Conduct investigations, review, and analyze chargeback cases to determine their validity and merit.Ensure to respond to all dispute cases within specified timeframes.Excellent knowledge of the chargeback process and scheme rules & guidelines.Maintain accurate records of chargeback cases and ensure that no missed cases to avoid financial losses.Ensure compliance with payment processing guidelines and legal requirements.Maintain accurate chargeback reconciliation file to determine the pending recovery cases and the flow of chargeback fund.Ensure to recover the chargeback losses from merchant within time.Communicate with customers, banks (local & international) schemes, and other parties involved to resolve chargeback.Manage customer queries relating to chargebacks.Conduct daily, weekly, and monthly analysis on claims, complaints, and chargebacks activities.Communicate all relevant stakeholders for all related issues.Must Have Technical / Professional Qualifications:Minimum 3+ years of experience in chargebacks, financial operations, or a similar analytical role.Prior experience in SaaS or FinTech industries is considered a strong advantage.Bachelor’s degree in Finance, Accounting, Business Administration, or a related field (a diploma or equivalent qualification in a numerate/analytical discipline may also be considered).Solid understanding of the Financial Services/FinTech sector.Strong analytical and problem-solving skills with high attention to detail.Proficiency in Microsoft Excel and reporting tools; experience with dashboards is a plus.Familiarity with financial systems, reconciliation tools, or payment gateways is an advantage.Experience using support ticketing systems is a plus.Excellent computer skills.Fluent in English with native-level Arabic proficiency.Join our dynamic team as a Chargeback Specialist and contribute to our FinTech mission of releasing cutting-edge financial products into the market. Apply your project management skills, collaborate with cross-functional teams, and shape the future of the payments industry.Our values guide how we think and act - They describe what we care about the most.Customer first - It’s embedded in our design thinking and customer service approach.Open - Openness allows us to constantly improve and evolve.Real - No jargon and no excuses!Bold - Constantly challenging ourselves and our way of thinking.Resilient – If we fail, we bounce back stronger than beforeCollaborative - We know that we can achieve a lot more as a team.We are changing lives by constantly striving for a better solution.
We are on a mission to help merchants start, run and grow their businesses.
What you should know
Dominant Market Share: Captured 50% of Saudi Arabia's point-of-sale market within just two years of launching its first certified terminal
Massive Payment Network: Operates a network of approximately 700,000 payment terminals and ATMs across the region
2 First Licenses: Became the first fintech in Saudi Arabia to obtain a payment institution license and a non-bank merchant acquiring license
How they work
Infrastructure means reliability first — Payment systems can't be interesting at the cost of being unreliable — engineering and product decisions are made with uptime and trust as the primary constraints
Merchant churn is the failure metric — Acquiring a merchant matters less than keeping them — the business model only works when merchants see real value and stay