About the Job🗓️ Working Days and Hours: Monday to Friday, 9 AM – 6 PM (UK Hours); Potential for Flexible Hours📍 Location: Remote/Online💷 Salary Range: Attractive, Top-of-Market Salary (paid in GBP/USD)At Palm Outsourcing, we don't just fill seats; we build elite teams. We continuously partner with top-tier clients looking for exceptional international talent.Opportunity OverviewOur client is a fast-growing content production company delivering outcome-driven video and creative campaigns for brands across the US and Europe. Operating as a tight-knit team of 8 and transitioning to a retainer-based model, they bring an AI-forward culture with a strong emphasis on ownership, agency, and people skills.Role DescriptionThe Customer Success & Account Manager will serve as the primary day-to-day partner for our client's customers, owning onboarding and the ongoing relationship across simultaneous campaigns. The role combines client communication with hands-on project management — coordinating talent, locations, and shoot schedules to keep delivery on track. It is a people-led position where proactive escalation and maintaining trust matter as much as logistical execution.Key ResponsibilitiesClient Onboarding – Lead new client onboarding and own the ongoing day-to-day relationship through delivery.Project Management – Manage multiple simultaneous campaigns end-to-end, ensuring scope, timelines, and standards are met.Production Logistics – Coordinate sourcing of talent, locations, and shoot schedules across active client projects.Primary Point of Contact – Act as the everyday client lead, handling communication, updates, and feedback loops.Proactive Escalation – Keep projects on track and surface risks or blockers before they impact delivery.Minimum QualificationsAccount Management Experience – Proven track record in a client-facing customer success or account management role.Exceptional Organisation – Strong ability to plan, prioritise, and structure work across many moving parts.Project Management Skills – Demonstrated ability to run multiple workstreams to time, scope, and quality simultaneously.Interpersonal Strength – Confident, warm communicator suited to a highly people-led, relationship-driven environment.AI Tool Fluency – Comfortable working with modern AI tools and LLMs in daily workflows.Bonus QualificationsAgency Background – Prior experience inside a creative, content, or production agency environment.Talent Coordination – Experience sourcing or coordinating freelance talent and production logistics on shoots.PM Tools – Familiarity with project management tools such as ClickUp, Notion, or Asana.BenefitsTop-of-the-market pay.Remote working.Potential for flexible hours.Becoming a part of Palm Outsourcing, where your performance is rewarded in long-term job security and continued growth opportunities.Ready to elevate?Hit apply, complete your profile, and let the right opportunities come to you.