Client Onboarding & Support Manager (Application Manager) to better reflect the hybrid nature of the role while retaining the technical scope, and restructured it to be visually appealing, scannable, and attractive to top talent.Location: Cairo, Egypt (Full-time, On-site)Company: MorasalatyAbout MorasalatyMorasalaty is a cutting-edge, unified communication platform designed to help businesses connect seamlessly with their customers across their preferred channels, 24/7. Featuring a powerful WhatsApp chatbot service, marketing automation tools, and a suite of advanced communication features, Morasalaty simplifies and accelerates customer interactions. By streamlining workflows, our platform helps organizations reduce overhead, boost profitability, and build lasting customer relationships through scalable, growth-oriented solutions.Role OverviewWe are seeking a versatile, tech-savvy Client Onboarding & Support Manager to bridge the gap between our clients, our platform, and our technical teams. In this hybrid role, you will own the day-to-day operation, configuration, and performance of the Morasalaty platform.You will act as the critical link between technical support (troubleshooting, system monitoring, and ensuring high availability) and client onboarding (guiding new clients through setup, managing integrations, and implementing best practices). If you thrive on solving technical puzzles and love ensuring clients achieve immediate value from software, this role is for you.Key Responsibilities🚀 Client Onboarding & ImplementationLead Client Setup: Guide new clients smoothly through the technical implementation and onboarding process for the Morasalaty platform.Platform Configuration: Tailor and configure application settings, integrations, and messaging workflows to match specific client needs.Best Practice Guidance: Educate clients on how to maximize the platform's features, ensuring a high-quality, customer-centric experience from day one.🛠️ Application Support & OptimizationSystem Monitoring: Oversee the day-to-day performance, reliability, and security of our communication applications.Technical Troubleshooting: Investigate, diagnose, and resolve platform issues, performing root-cause analysis to prevent recurring bugs.Cross-Functional Collaboration: Partner with Product, Customer Success, and Engineering teams to escalate issues, prioritize feature requests, and manage smooth release updates.Process Documentation: Create and maintain clear internal documentation for application configurations, troubleshooting steps, and system workflows.QualificationsEducation: Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related technical field (or equivalent practical experience).Technical Expertise: Proven experience in application management/administration, ideally with cloud-based SaaS, CRM, telecom, or customer communication platforms.Hands-on Skills: Strong background in software configuration, system monitoring, troubleshooting, and api/messaging integrations.Problem-Solving Mindset: Analytical thinker focused on continuous process improvement and finding permanent solutions to technical issues.Stakeholder Management: Exceptional ability to collaborate across internal teams (product, support, operations) and manage external vendor relationships.Communication: Excellent written and verbal communication skills in English. Proficiency in Arabic is highly beneficial.Work Logistics: Ability to work full-time on-site in Cairo, effectively manage multiple competing priorities, and maintain a client-first attitude.