Key ResponsibilitiesContact customers regarding overdue payments and outstanding balances.Inform clients about overdue accounts and the total amount due.Negotiate suitable repayment plans based on each customer's financial situation.Record customer payment commitments accurately and maintain updated records.Deliver a professional and consistent customer service experience at all times.Achieve assigned collection targets and call quality KPIs.Guide customers through available payment options and encourage timely settlement of outstanding debts.Handle inbound and outbound calls efficiently while ensuring accurate documentation.Update customer information and account details with a high level of accuracy.Resolve customer disputes professionally and ensure all necessary follow-up actions are completed.Manage challenging customer interactions with confidence, professionalism, and empathy.Negotiate payment arrangements in line with company policies and procedures.Ensure full compliance with company policies, legal regulations, and operational guidelines.Qualifications & Skills0–2 years of experience (Fresh graduates are welcome to apply).Excellent communication and negotiation skills.Strong customer service orientation.Ability to work under pressure and meet performance targets.Good problem-solving and conflict resolution skills.Persuasive, self-motivated, and results-driven.Tactful, flexible, and able to communicate effectively with people from diverse backgrounds.Good computer skills and attention to detail.
Halan (MNT-Halan) is Egypt's leading fintech unicorn — 'digitally banking the unbanked' through micro-loans, payments, e-commerce, and BNPL across Egypt and beyond.
What you should know
Customers served: MNT-Halan has served more than 8 million customers across its markets.
Loans disbursed: The company has disbursed over $13 billion in loans since inception.
Unicorn status: In 2023 it became Egypt's first fintech unicorn, the first Egyptian private tech firm valued above $1 billion.
How they work
Financial inclusion — Digitally serving underserved and underbanked communities, starting in Egypt where most of the population lacks access to banking.
Innovation — Leveraging cutting-edge technology to make financial services convenient, seamless and cost-effective.
Recent update
MNT-Halan reaches $1.4 billion valuation in round led by Al Ahly Capital. In June 2026, MNT-Halan reached a $1.4 billion valuation following the first close of a new funding round led by Al Ahly Capital, the investment arm of the National Bank of Egypt.