Collection Representative

Job Description:Deliver customer's invoices within 5 days from issuance date.Follow up customer's credit period as per company policyCollection period not exceeds allow credit timeReview all type of discounts on invoices with customers.Prepare collection Reports.Lead the resolution process for complex or escalated customer complaints related to collections / service centers, ensuring timely and satisfactory outcomesCreate Credit Memo requests on Oracle for the CV credit customers with consecutive follow up with all stakeholders till completely approved or to complete any missing/required document to insure request completion.Monitor back-office queues, ensuring timely follow-up on pending items such as disputed payments, refund requests, or policy exceptions.Prepare detailed analysis reports, dashboards, and presentations for senior management regarding complaint trends and root causes.Contact customers via phone, email, or mail to collect outstanding accountsAnalyze customer files and negotiate payment arrangementsResolve billing disputes and explain the impact of late paymentsMaintain accurate records of account statuses and collection activitiesCollaborate with internal teams to develop effective collection strategiesDecide on service interruptions based on payment statusMonitor short-paid invoices and initiate appropriate follow-up actionsProcess and manage internal documentation and recordsPerform data entry and maintain databasesSupport HR, finance, or IT teams with administrative tasksPrepare reports and presentations for internal useSchedule meetings and manage calendarsEnsure compliance with company policies and proceduresJob Requirements:Educational Requirements: Bachelor’s DegreeExperience : 1-3 Years of ExperienceSpecial Certification or Training Required: Oracle certificate / Background preferredTechnological Requirements: Proficiency in Microsoft Office specially Excel & PowerPointVery Good in English Language