Banking Team Leader | BPO

Position: Banking Team Leader Company Overview: RayaCX is a leading customer experience management company based in Alexandria, Egypt. We provide a range of services to help businesses deliver exceptional customer experiences, including call center operations, technical support, and customer analytics. Job Overview: We are seeking a highly motivated and experienced Banking Team Leader to join our team in Alexandria, Egypt. The ideal candidate will have a strong background in the banking industry, excellent leadership skills, and a passion for delivering exceptional customer service. Key Responsibilities:Lead and manage a team of banking customer service representatives to ensure high-quality service deliveryDevelop and implement strategies to improve team performance and achieve targetsMonitor team performance and provide coaching and feedback to ensure continuous improvementHandle escalated customer complaints and provide timely and effective resolutionsCollaborate with other departments to ensure a seamless customer experienceDevelop and maintain strong relationships with clients and stakeholdersConduct regular team meetings and training sessions to keep the team updated on industry trends and best practicesPrepare and analyze reports on team performance and present findings to managementEnsure compliance with company policies and procedures, as well as industry regulations Requirements:Bachelor's degree in Business Administration, Finance, or a related fieldMinimum of 3 years of experience in the banking industry, with at least 1 year in a leadership roleStrong knowledge of banking products and servicesExcellent leadership and people management skillsAbility to handle and resolve customer complaints effectivelyExcellent communication and interpersonal skillsStrong analytical and problem-solving skillsProficient in Microsoft Office and CRM softwareFluency in English and Arabic is required Benefits:Competitive salary packageMedical and life insurancePerformance-based bonusesContinuous learning and development opportunitiesDynamic and collaborative work environmentOpportunities for career growth within a leading customer experience management company If you are a driven and results-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity and join our team at RayaCX in Alexandria, Egypt.