Collections Specialist

Responsibilities:Manage all collection and financial matters related to tenant subscriptions, renewals, and billsReceive payments from tenants for subscription renewals, service extensions, and bill paymentsIssue receipts, refunds, and credits to customers in a timely mannerRegister and update cash flow records accurately and promptlyRespond to customer complaints and inquiries, and provide guidance and support as neededCoordinate with relevant departments to ensure seamless management of tenant accounts and collectionsMaintain detailed records of all financial transactions and customer interactionsIdentify late or non-paying tenants and initiate appropriate collection proceduresAssist in developing and implementing effective collection strategies to maximize on-time paymentsProvide regular reports on collection activities, outstanding balances, and performance metricsContribute to the continuous improvement of collection processes and policiesRequirements:Bachelor's degree in finance, Accounting, or a related field.Fresh Graduates are most welcome to apply. Strong numerical and analytical skills with attention to detailExcellent communication and interpersonal skills to interact with customersKnowledge of relevant laws, regulations, and best practices in collectionsProblem-solving skills and the ability to handle customer complaints effectivelyCommitment to providing high-quality customer service