Commercial and EMO Quality Manager, Egypt & North Africa

We are ReckittHome to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.About The RoleWe are looking for a Commercial & EMO Quality Manager to lead end-to-end quality governance across Egypt & North Africa. This role is responsible for ensuring product compliance, protecting consumers, and driving quality excellence across commercial operations and external manufacturing partners (EMOs), in line with global standards.You will act as the key Quality partner to the local leadership team, ensuring robust Quality Management Systems (QMS), strong supplier performance, and continuous improvement across the value chain.Your responsibilitiesQuality Leadership & GovernanceLead and maintain a compliant and effective Quality Management System (QMS)Ensure ongoing inspection readiness and compliance with global and local regulationsPartner with the local Management Team as the Quality representativeEMO & Supplier QualityApprove, monitor, and audit external manufacturers and suppliersDrive supplier performance, risk management, and continuous improvementEnsure robust technical agreements and adherence to Reckitt quality standardsCompliance & Risk ManagementEnsure full compliance with regulatory, internal, and safety requirementsLead quality risk assessments (e.g., product stability, packaging integrity, supply chain risks)Own investigation and resolution of quality issues, including CAPA implementationConsumer & Product QualityEnsure safety, quality, and performance of all products in the marketLead complaint handling, product recall readiness, and incident managementContinuous ImprovementIdentify and implement improvements across processes, products, and suppliersUse data and KPIs to drive performance and decision-makingKey Performance IndicatorsProduct compliance and audit outcomesSupplier quality performanceCAPA effectiveness and closure rateConsumer complaints and quality incidentsQMS compliance and inspection readinessThe experience we're looking forDegree in Life Sciences or related fieldStrong experience in Quality Management within FMCG / manufacturingProven expertise in supplier quality and external manufacturing (EMO)Solid knowledge of QMS, GMP/GDP, and regulatory frameworksExperience in risk management tools (e.g., FMEA, root cause analysis)Strong auditing background (Lead Auditor is a plus)Excellent stakeholder management and influencing skillsThe skills for success#N/AWhat we offerWith inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.EqualityWe recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.