Alnafitha IT is a leading independent provider of IT services and solutions in Saudi Arabia, founded in 1993.As a fully Saudi-owned company, we have established ourselves from a startup business to a market leader, offering a comprehensive range of IT solutions tailored to meet the unique requirements of our clients.Our expertise spans across various domains, including Microsoft, AWS, ManageEngine, and Zoho Solutions, ensuring that we deliver strategic IT solutions that drive digital transformation and operational excellence to our clients.With over 30 years of experience, Alnafitha IT has successfully completed more than 4,000 projects, serving over 3,000 satisfied customers, and collaborating with 65+ partners.Our commitment to excellence is evident in our customer-centric approach, which emphasizes engagement, collaboration, and a relentless pursuit of quality in every interactionOur vision is to be the Kingdom's most customer-centric provider for digital transformation and consultation, fostering innovation and excellence in all our solutions. We are dedicated to optimizing operational efficiency and ensuring effective resource utilization to enhance customer satisfaction and profitabilityAt Alnafitha IT, we believe in empowering our employees and nurturing their growth, which is essential for driving leadership in technology and customer satisfaction. As we continue to expand our presence in the IT landscape, we remain committed to delivering cutting-edge solutions that not only meet but exceed our clients' expectations.Job Summary The Commercial Operations Professional ensures the smooth and accurate execution of commercial and sales-related processes across the organization. This role manages quotation preparation, contract coordination, and order validation to guarantee that commercial transactions align with company policies, pricing structures, and financial goals. The role bridges communication between Sales, Finance, Delivery, and Legal teams to optimize deal flow, minimize operational risks, and enable efficient revenue realization. boration with sales, procurement, finance, and project management teams.Key Responsibilities:• Quotation and Deal ManagementPrepare and validate quotations, proposals, and order forms in alignment with approved pricing structures and commercial policiesReview customer requests and ensure accuracy of pricing, discounts, and configurations prior to approvalSupport account managers in developing deal documentation and ensure timely submission for internal validationCoordinate approvals with finance and management to ensure margin protection and compliance• Contract Coordination and DocumentationDraft, review, and track commercial contracts, renewals, and service agreements to ensure compliance with company and client requirementsMaintain a repository of contracts and related documents, ensuring traceability and version controlSupport legal and finance teams in resolving contract-related issues and ensure documentation readiness for audits• Order Processing and Delivery CoordinationOversee the end-to-end sales order process, from quotation approval to invoicing and delivery coordinationValidate purchase orders and coordinate with internal delivery teams to confirm readiness and execution timelinesMonitor order fulfillment and proactively resolve delays or discrepancies in coordination with relevant departments• Financial and Revenue Operations SupportCollaborate with the Finance team on billing accuracy, payment tracking, and reconciliation of commercial transactionsEnsure all commercial data in CRM and ERP systems reflects accurate financial and operational statusProvide input in revenue forecasts by tracking order progress, cancellations, or amendments• Cross-Functional CollaborationAct as a liaison between Sales, Finance, Delivery, and Procurement teams to facilitate accurate and timely deal executionSupport internal stakeholders by clarifying commercial terms and ensuring alignment across all departments involved in deal processing• Reporting and AnalysisGenerate reports and dashboards summarizing commercial pipeline, order status, and performance metricsAnalyze data to identify process bottlenecks or deviations and propose operational improvementsTrack and report key performance indicators (e.g., quotation turnaround time, order accuracy, contract renewal rate)• Process ImprovementIdentify opportunities to streamline commercial workflows, improve turnaround times, and enhance complianceSupport automation and digitization initiatives (CRM, ERP integration) that improve operational efficiencyRequirementsQualificationsEducation: Bachelor’s degree in Business Administration, Finance, Commerce, or a related fieldExperience: 6–8 years of experience in commercial operations, sales support, or order-to-cash roles, preferably in the IT or technology services sectorStrong understanding of commercial and financial documentation (quotations, contracts, purchase orders, invoices)Experience with CRM and ERP systems (e.g., Zoho, Salesforce, SAP, or similar platforms)Advanced Excel skills for analysis and reportingKnowledge of pricing, billing, and revenue processesExcellent organizational and coordination skills with attention to detailStrong communication and interpersonal skills to interact with cross-functional teamsAnalytical mindset and ability to interpret commercial dataProactive problem solver with the ability to manage multiple priorities