Description: Act as a focal point for all activities pertaining to products, services and promotions strategy, definition, development, technical product marketing and launch to Achieve Better Customer Experience.1. Act as a focal point for all activities pertaining to products, services and promotions strategy, definition, development, technical product marketing and launch. 2. Represent Customer Care in inter-departments committees. 3. Maintain smooth communication between customer care department and other departments (Sales, Retail, marketing, terminals, Operations & carriers Business….etc.4. Coordinate launching new products, Promotions, services...etc. within the Customer Care against all other Departments.5. Ensure that affected parties agree and able to implement the proposed product, service, promotion through gathering requirements, UATs, training, processes, call reasons and service requests paths.6. Maintain uploading new products, services and promotions content on IVR & Company Intranet.Qualifications:University Degree. Minimum 2 years of experience in telecommunication industry. Excellent Computer skills, Advanced MS excel is required. Excellent in Arabic & English (Reading, Writing & Oral).
e& Egypt is a leading technology and investment group providing digital transformation, telecommunications infrastructure, and innovative digital services to individuals and businesses.
What you should know
30M+ Egypt Subscribers: Serves over 30 million subscribers across Egypt
Nationwide Footprint!: Operates more than 1,000 retail outlets and points of sale nationwide
2022 Global Rebrand: Rebranded from Etisalat Misr in 2022 to align with its parent company's global identity transition into a technology group