Consultant End User Support

Consultant Enduser SupportWhat makes your job exciting:First point of contact for operational inquiriesInstallation and commissioning of new client hard-/software (for company-owned notebooks, smartphones, tablets and location printers)Troubleshooting, diagnosis and fault clearance for hardware and software problemsAdministration of user accounts and authorizationsSupport with updates of device drivers, firmware versions, etc.User management via IDM (Identity Management)Operational AP for network requests or problems at the Istanbul locationOrdering and managing hardware for the Istanbul locationDocumenting support cases and their solutionsDirect and close cooperation with Group IT, IT & A and other departments on topics where we cannot always provide direct support but can efficiently contributeYour Talents:Experience in working with a ticket system or in supportIT and ERP software knowledgeStrong customer orientation and persuasivenessGood German and good English skillsWhat awaits you:Challenging and varying assignments with world market leaders and hidden championsVast opportunities for building, nurturing and honing your skills through regular knowledge exchange with our expertsAutonomy, flexibility in your daily workExtensive opportunities for growth and professional development supported through our mentoring system and onsite training programs in GermanySecure role in a friendly, open-minded, and committed teamAttractive salary package; social insurance and private medical insurance40 hours per week following the Egyptian vacation system, weekend on Friday & SaturdayWe look forward receiving your online application!