Corporate Account Opening Specialist

About dopay:dopay is a fast-growing fintech company, revolutionizing payroll and financial inclusion across Egypt. We have quadrupled our cardholders over the past year, now serving tens of thousands of employees and hundreds of business clients. Our mission is to move cash-based workers into the digital financial system, empowering them to achieve financial independence.Role Overview:The Account Opening Specialist is responsible for facilitating the process of opening new accounts for customers, ensuring that all necessary documentation is completed accurately and in compliance with company policies, regulations, and legal requirements, while also ensuring compliance with the legal and regulatory requirements of our partner bank. This role requires meticulous attention to details and the ability to work efficiently in a fast-paced environment.Please note: A minimum of two (2) years previous experience in a bank, specializing in corporate accounts opening.Key Responsibilities:Documentation Management: Ensure that all required documents are collected, accurately completed, and properly stored. Verify the identity of customers, ensuring compliance with KYC (Know Your Customer) regulationsCompliance and Regulations: Maintain a thorough understanding of regulatory requirements related to account opening. Ensure adherence to all legal and company guidelinesData Entry and System Updates: Accurately input customer information into the system and update client records when neededProblem Resolution: Address and resolve any issues or discrepancies related to the account opening processFollow-Up: Contact customers if further documentation or clarification is needed to complete the account setup processTraining and Development: Stay updated on policies, procedures, and industry best practices. Provide training sessions to new team membersTeam Collaboration: Work with our partner bank to finalize account opening for our new clients, be updated on new policies and instructions, and support other team members in collecting the documents directly from customersRequirementsEducation: High school diploma or equivalent (required); Associate's or Bachelor's degree in Business, Finance, or a related field (preferred)Required Experience: Previous experience in a bank in account opening, specializing in corporate accountsTechnical Skills: Familiarity with CRM systems and Microsoft Office SuiteData analysis: Ability to play around with data to reach further understanding of clients behaviour regarding the documentation area in order to enhance the process and accelerate it if possibleKnowledge: Understanding of financial regulations, privacy laws, and KYC requirementsAttention to Detail: Ability to spot errors and inconsistencies in documentation and dataTraining and guidance: Strong communication and interpersonal skills in training and guiding other team members to better understand documentations and requirementsOrganization: Ability to track and prioritize tasks efficientlyProblem Solving: Capable of resolving issues that may arise during the account opening processStrong knowledge of English and very good communication skillsWorking Conditions:Full-time, office-based roleMay require working extra hours or during weekendsBenefitsWhy Join dopay?Be part of a mission-driven company transforming payroll and financial inclusion in emerging marketsA collaborative and inclusive work culture with opportunities for growth and career developmentCompetitive salary and benefits packageOpportunity to shape the future of financial technology in Egypt and beyondJoin us at dopay and be a part of a team that's transforming the financial landscape for the betterment of society in Egypt and beyond!-