CRM & Handover Manager

Job SummaryWe are seeking an experienced CRM & Handover Manager to oversee the property handover process while managing and optimizing our Customer Relationship Management (CRM) system. This role ensures a seamless client experience from final construction stages through handover and post-sales engagement, while maintaining strong, long-term customer relationships.Key ResponsibilitiesCRM Management Oversee and optimize the CRM system to ensure effective tracking of customer data and interactions. Maintain accuracy and integrity of all client data within the CRM platform. Monitor client journeys, interactions, and feedback to improve overall customer experience. Develop and implement strategies to enhance customer engagement, satisfaction, and retention. Generate reports and analyze CRM data to support strategic decision-making. Align CRM processes with sales, marketing, and customer service functions. Handover Management Manage and coordinate the full handover process of units to clients. Ensure all documentation, compliance, and contractual requirements are completed accurately prior to handover. Conduct property inspections and coordinate with internal teams to resolve any issues before client delivery. Liaise with construction, legal, and sales teams to ensure projects are delivered on time and ready for handover. Provide clients with clear communication, guidance, and support throughout the handover process. Handle and resolve client concerns or escalations professionally to ensure customer satisfaction. Conduct site visits as needed to ensure readiness and quality standards are met. RequirementsRequirements Bachelor’s degree in Business Administration, Management, or a related field. 12+ years of experience in real estate, with strong exposure to CRM management and/or property handover. In-depth understanding of real estate operations and customer lifecycle management. Proficiency in CRM systems and reporting tools. Strong leadership, communication, and stakeholder management skills. Excellent organizational, analytical, and problem-solving abilities. Willingness to travel and conduct site visits when required.