Company DescriptionConcentrix is a global leader in technology and services, helping the world’s best brands deliver exceptional customer experiences. We blend human-centred approaches with technology and data-driven strategies. Every day, we design, build, and execute fully integrated, end-to-end solutions at scale, creating innovative results. Our mission is to drive tomorrow’s success for our clients and their customers.Role DescriptionThis full-time, on-site Customer Care Agent role is located in the 5th Settlement. As a Customer Care Agent, you will assist customers by addressing inquiries, resolving issues, and providing exceptional customer support. Responsibilities include responding to calls and emails, troubleshooting issues, maintaining accurate records of client interactions, and ensuring customer satisfaction through a professional, empathetic approach.QualificationsCustomer service skills, including effective communication, problem-solving, and active listeningTime management, multitasking, and organisational skills to efficiently handle multiple customer interactionsTechnical proficiency with computer systems, CRM software, and standard office applicationsAbility to work collaboratively in a team environment and maintain a positive attitudeStrong verbal and written communication skills in EnglishHigh school diploma, GED, or equivalent required; additional education or certifications are a plusPrevious customer service, call center, or related experience preferredAbility to work on-site in Settlement