Customer Care Agent

Following all customer care department work instructions. Performing fitting of hearing aids to customers. Filling in application forms for the customers. Informing recommendations/orientation about hearing aids Dealing with/helping to solve any customer complaints professionally. Selling & promoting the company products and giving detailed information about them. Performing all necessary transactions on customer care applications. Communicating with technical team on customer's maintained & newly devices. Preparing daily, weekly, monthly and annual reports for all work perspectives. Following up with customers and having feedback about the company services and products regularly. Working on achieving the company selling targets. Attending all customer care meetings & trainings scheduled by the company. Meeting Customer Care department’s objectives and KPIs. Good Command of English. Good computer skills. Excellent time management and organizing Excellent verbal \ written communication skills. Good problem handling skills Excellent customer focus skills Good multi-tasking skills