We are hiring Customer Care Executives to manage end-to-end customer interactions across multiple channels while ensuring seamless coordination between customers, stores, and delivery teams.This role requires individuals who are responsive, solution-oriented, and highly organized, with the ability to independently manage queries while delivering a consistent and professional customer experience.Key ResponsibilitiesHandle customer inquiries via Email, WhatsApp, and phone calls in a timely and professional mannerProvide accurate information and effective solutions to customer queriesCoordinate with internal teams (stores, logistics, delivery) to track and update order statusResolve customer complaints and escalations with a customer-first approachMaintain accurate records of interactions, issues, and resolutionsProactively follow up on pending or unresolved cases to ensure closureManage multiple conversations simultaneously while maintaining quality and response time standardsCandidate Requirements2–3 years of experience in Customer Service / Customer Care rolesStrong communication skills in Arabic and English (mandatory)Experience handling multi-channel support (Email, WhatsApp, Calls)Good problem-solving and coordination skillsBasic understanding of order processing and delivery trackingAbility to work independently in a remote environmentDetail-oriented with strong follow-up disciplineWork ConditionsFully Remote RoleWorking Days: Monday to SaturdayRequired to be available during UAE public holidays (as per business needs)