Our client is looking for Fluent English speakers to join the customer service team and be the friendly face that welcomes new customers to their sustainable luxury fashion brand!In this role, your positivity, organization, and passion for sustainable fashion will shine as you manage key tasks in Customer Care, Logistics and General Administration.This is a fantastic opportunity for you to use your expertise in customer service and logistics while making an impact in the world of sustainable fashion.Logistics:Ensure smooth delivery of online orders by coordinating with logistics partners Manage orders: booking, scheduling, and tracking deliveries Oversee our try-on service: liaise with lenders and renters, schedule deliveries, and handle paymentsCoordinate dry-cleaning logistics and communicationCustomer Care:Be the first point of contact via phone, email, WhatsApp, and InstagramRespond to inquiries from lenders and renters, providing support and escalating issues when neededHelp with Instagram customer service: gather contact details, start WhatsApp groups, and send welcome messagesManage Instagram engagement: follow/unfollow accounts to grow our communityID VerificationGeneral Administration:Assist with data entry, research, and general admin tasksProduct uploads and approval. Support scheduling and other day-to-day activities to keep things running smoothly. Core Competencies: Excellent Communication Skills: Strong verbal and written English skills with the ability to adapt messaging based on customer needs and scenarios Multitasking & Time Management: Ability to manage multiple customer conversations and operational tasks simultaneously Customer-Centric Mindset: Provide a positive, solution-oriented customer experience with professionalism, patience, and empathy Proactive Problem-Solving: Think on your feet and resolve issues independently Organizational Skills & Attention to Detail: Keeping track of logistics, customer interactions, and admin tasks accurately Time Management: Effectively prioritizing tasks and managing workload in a fast-paced environment Resilience & Adaptability: Staying composed under pressure and adjusting to changing priorities Digital & Social Media Skills: Comfortable managing customer interactions via WhatsApp, Instagram, and emailRequirementsFluent in English (both spoken and written)Must be a university graduate (minimum bachelor's degree)Proven experience in customer service or similar roles is a plusExcellent communication skills to engage with customers professionally and courteouslyAbility to handle customer inquiries effectively, offering solutions and maintaining high satisfactionStrong problem-solving skills, with a focus on delivering prompt and accurate resolutionsAbility to manage multiple tasks simultaneously and stay organized in a fast-paced environmentComfortable with using computers and customer service management toolsWillingness to work flexible hoursStrong interpersonal skills and a friendly, approachable demeanorReliable internet connection and a suitable workspace to perform job duties effectively