Customer Excellence operational supervisor

The Customer Excellence (operational supervisor) is responsible for ensuring seamless delivery of high-end, personalized services to VIP clients while maintaining discretion, efficiency, and premium standards with a high level of communications with partners and strong leadership skill for leading a team and solving conflicts.Main Key Responsibilities:1) B2B relations and client relationship management: Anticipate client needs before they are expressed specially the VIP client 2) Operational efficiency, following up management and quality controlling: Monitor Key Performance Indicators (response time, booking accuracy, client satisfaction) per each team members.Implement CRM and operational tracking systems and following up regarding the quality standards report.3) Client communication and partner management: Maintain the relationships with our current and old suppliers.Build and maintain relationships with new premium suppliers (hotels, chauffeurs, aviation companies, event organizers).4) operational delegation and leadership management: Develop contingency plans.-Ensure data security and client confidentiality.- Ensure the reports and performance evaluations are on time reaching to the top management. Fluent English is a mustExperience: more than 5 years in DMC, luxury concierge, high-end hospitality, or VIP travel operations. 2:3 years in same title Proficiency in CRM systems (Zoho preferred) Availability: Willing to be available for the industry (VIPs operate 24/7).Workplace conditions:shift :9am: 5pm2 days off per week.fixed salary + bonus based on performance every quarter.Mobile and devices allowance.