The Customer Experience Agent is responsible for handling customer inquiries, complaints, and requests while delivering an excellent customer experience. The role focuses on resolving customer issues efficiently, ensuring customer satisfaction, and providing operational support to the Sales team through the assigned communication channels.RESPONSIBILITIESHandle customer inquiries, complaints, and requests through the assigned channels.Investigate customer issues and provide accurate resolutions within the agreed SLA.Follow up on pending cases until resolution.Escalate complex cases to the relevant teams when needed.Maintain accurate and complete records of all customer interactions.Ensure compliance with company policies, procedures, and quality standards.Provide operational support to the Sales team by handling inquiries, requests, and customer-related escalations.Coordinate with internal departments to resolve customer and Sales team issues efficiently.Meet individual and team KPIs, including productivity, quality, and customer satisfaction.Identify recurring issues and report them to the Team Leader to support continuous improvement.REQUIREMENTSBachelor’s degree in Business Administration, Commerce, or a related field.0–2 years of experience in Customer Service, Customer Experience, Call Center, or a similar role.Fresh graduates with strong communication skills are encouraged to apply.Excellent verbal and written communication skills.Strong problem-solving and complaint-handling skills.Customer-focused mindset with the ability to handle challenging situations professionally.Good organizational and follow-up skills with strong attention to detail.Flexibility to work rotational shifts.