Customer Experience (CX) Agent

📍 Location: Sheraton, Cairo -Egypt🕒 Employment Type: Full-TimeAbout The RoleAt COA Holding Company we’re looking for a Customer Experience (CX) Agent who is passionate about delivering exceptional customer service and creating positive experiences across every interaction.You’ll be the voice of the company — handling inquiries, resolving issues, and ensuring every customer leaves satisfied.Key ResponsibilitiesHandle customer complaints in a professional and timely mannerRespond to inquiries through out all platforms (calls, chat, email, social media)Ensure high customer satisfaction and a smooth customer journeyFollow up with customers to confirm issue resolutionEscalate complex cases when neededMaintain accurate records of all customer interactionsProvide feedback to improve products, services, and overall experienceSupport retention efforts and build strong customer relationshipsWhat We’re Looking ForStrong communication and problem-solving skillsCustomer-first mindset and attention to detailAbility to multitask and handle pressureProfessional, patient, and empathetic communication with patient RequirementsMinimum 1 year of experience in customer serviceVery good command of English (written & spoken)University graduateStrong typing skillsFamiliar with Google Sheets & Microsoft ExcelExperience using CRM toolsHow To ApplySend your CV to:📩 shams.elbeltagy@coaholding.com