Focuses on mapping and optimizing the customer journey, ensuring a seamless experience from initial contact to post-purchase.Conduct all survey detractors’ call backs, handling and reporting on trends and common issues and closing feedback loop.Ensure satisfaction by closing feedback loop with all departments and raising a flag for all pending cases.Identify pain points and areas for improvement.Collaborate with other departments to enhance processes.Develop strategies for enhancing customer touchpoints.Implement and manage customer feedback mechanisms (surveys, focus groups, etc.).Analyze customer data to identify trends and insights.Provide daily, weekly & monthly reports on NPS calls and escalating any delays.Provide recommendations for service improvements.Work with other teams to ensure feedback is acted upon.Participate in individual and team training/meetings in order to ensure that knowledge is up to date Bachelor’s Degree in Business Administration, or any related.Proficiency in Microsoft Office.From 1 to 3 years of Experience