Do you enjoy building systems that scale customer engagement, reduce manual work, and turn data into action? Are you motivated by creating structured, automated customer journeys that drive retention and expansion without requiring human intervention? Do you thrive in ambiguous environments where you can define lifecycle programs, triggers, and automation logic from the ground up?CXT Software provides the technology backbone for delivery processes, empowering courier, route delivery, and healthcare companies to maximize operational potential. Our solutions streamline business functions, freeing time and resources for exceptional service delivery. Every day, we help countless businesses optimize their delivery operations and drive success.We're scaling our Account Management function into a disciplined, data-driven revenue engine. While our Account Managers focus on high-value customer relationships, a significant portion of our customer base requires a scaled, automated approach. This role is responsible for building that system.As our Customer Lifecycle Automation Manager, you will design and operate lifecycle automation programs across onboarding, adoption, renewal, and expansion, ensuring customers receive consistent value while reducing manual effort across the team. You will own the scaled customer engagement model for our Tier 3-4 customers, where automation replaces manual account management. You'll build customer health scoring frameworks, define trigger-based signals for identifying churn risk and expansion opportunities, and partner with Product and Engineering to integrate product usage data into lifecycle programs.If you enjoy building systems and workflows more than managing individual accounts, think in terms of scale and automation, and are energized by improving efficiency and eliminating manual work, this is the role for you.ResponsibilitiesDesign and implement lifecycle programs across onboarding, adoption, renewal, and churn riskBuild automated workflows triggered by customer behavior, product usage, and CRM dataDevelop and maintain customer health scoring frameworks using product, CRM, and support dataDefine and implement trigger-based signals for churn risk, expansion opportunities, and product adoption gapsOwn the engagement model for low-ARR customers (Tier 3-4) through automation, reducing reliance on manual outreachBuild self-service programs, including training and onboarding content, product adoption campaigns, and renewal remindersOwn lifecycle automation within HubSpot and related systems; ensure CRM is the system of record for customer engagement and lifecycle trackingPartner with Product and Engineering to integrate product usage data into lifecycle programsCollaborate cross-functionally with Account Management, Support, and Services to align automation with account strategy and improve customer outcomesTrack and report on adoption rates, retention, and churn trends (especially Tier 3-4 NRR), and engagement with lifecycle programs; deliver monthly reporting and insightsRequirements5-7+ years in Customer Success Operations, Lifecycle Marketing, RevOps, or Customer Growth rolesExperience using AI to design or operate customer lifecycle workflowsProven experience designing and implementing lifecycle automation programs from scratch (not just executing campaigns)Experience working in SaaS or recurring revenue environmentsExperience supporting a scaled customer base (250+ customers across multiple tiers)Strong systems thinking and ability to design scalable workflowsDeep understanding of the customer lifecycle (onboarding → adoption → renewal → expansion)Ability to translate customer data into actionable automation programsStrong analytical and problem-solving skillsAbility to work cross-functionally and influence stakeholdersHands-on experience with CRM and automation platforms (HubSpot, Salesforce)Experience with product analytics tools (e.g., Pendo or similar)Familiarity with integrating data across systems (CRM, product, support)Experience building workflows, triggers, and lifecycle campaignsAbility to overlap US working hoursBenefitsMore than just perks, they're the essential components of a rewarding career at CXT Software.100% Remote and Global: Enjoy the freedom to live your best life from anywhere in the worldFlexible Work Environment: Work at times that suit you best. We prioritize results and customer satisfaction over rigid schedulesDedicated Growth Path: Receive consistent, meaningful feedback and support tailored to help you achieve your personal career goalsAccess to Leading Tools and Technology: Enhance your skills with the latest tools, playbooks, and technologyEngaging Community Activities: Participate in coffee chats, happy hours, cooking classes, book clubs, and more!CXT Software is an equal opportunity employer committed to a diverse workforce. We're seeking agile and resourceful experts who are ready to leverage creative problem-solving and ingenuity to drive our growth. If you're ready to be a key player in our exciting future, apply now.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. 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