Customer retention supervisor

Company Description Nile Industries for Advanced Engineering Products is a leading company in the engineering products sector, dedicated to innovation, quality, and customer satisfaction. With operations that emphasize precision and advanced technology, we aim to deliver best-in-class solutions that address the evolving needs of our clients. Our commitment to excellence and sustainable growth has established us as a trusted name in our industry. We are headquartered in Qesm 2nd 6 October and foster a collaborative and dynamic work environment that encourages professional development and growth. Role Description This is a full-time, on-site role for an Account Manager/Customer Retention Specialist based in Qesm 2nd 6 October. The role focuses on managing customer accounts, building and nurturing client relationships, and designing strategies to enhance customer satisfaction and retention. Daily tasks include addressing customer inquiries, identifying upselling opportunities, ensuring the timely resolution of customer issues, and collaborating with internal teams to ensure alignment with client goals and expectations. The Account Manager/Customer Retention Specialist will also analyze customer data to develop insights and strategies that drive long-term business success. Qualifications Experience in the engineering or industrial products sector is a plusprevious experience in contracting, fiber or metal manufacturing is preferred Account management and customer retention skills, including relationship building, issue resolution, and proactive communicationSkills in sales, upselling, and identifying opportunities to grow client accountsData analysis and critical thinking skills to analyze customer metrics and propose actionable insightsStrong organizational and time management skills, with the ability to handle multiple clients and projects simultaneouslyExceptional written and verbal communication skillsProficiency in relevant CRM tools and customer service softwareBachelor's degree in Business Administration, Marketing, or a related field