Role DescriptionThis is a full-time, on-site role located in Alexandria, Egypt, for a Bilingual English-French speaker at Callnovo. The role involves providing customer service and technical support in French, handling customer inquiries, resolving issues promptly, and delivering high-quality assistance. Responsibilities also include leveraging Callnovo’s CRM and AI tools for accurate customer data management and reporting, supporting a seamless customer experience. Working collaboratively with a multilingual team to uphold service excellence will be an integral part of the role.QualificationsProficiency in French with excellent communication skills, both written and verbalFluency in English is required Customer service and technical support expertise, including effective problem-solving and resolution of technical issues.Experience with CRM systems; familiarity with HeroDash CRM and/or other AI tools is an advantage.Ability to work collaboratively in a multicultural and dynamic environment while maintaining high service standards.Strong organizational and time-management skills for handling multiple tasks efficiently.Previous experience in the customer service or technical support industry is preferred.A bachelor's degree or equivalent professional experience is a plus.BenefitsHighly competitive salaryFixed morning shifts for better work-life balanceFixed days offSocial and medical insurance coveragePositive, supportive, and growth-oriented work environmentCompany DescriptionCallnovo Alexandria is a key hub in the Callnovo global network, delivering expert multilingual customer service and technical support to North Africa. Established in August 2024, the center provides tailored solutions for both local and international clients. With agents fluent in multiple languages, including French, Callnovo Alexandria serves a diverse range of industries. Backed by Callnovo’s proprietary HeroDash CRM and AI tools, the center ensures high-quality service, scalability, and cost-efficiency. Callnovo Contact Center® has over 20 years of experience, offering omnichannel support in more than 65 languages across 20+ countries.