Company DescriptionSutherland specializes in leveraging artificial intelligence, automation, cloud engineering, and advanced analytics to help global brands achieve success. Known for its leadership in digital engineering services, Sutherland powers business transformation and innovation through market-leading technologies and process excellence.Job DescriptionAnswering customer questions and providing supportResolving issues in a calm, professional, and friendly wayCommunicating clearly and confidently over the phoneWorking closely with your team to deliver great serviceQualificationsFresh graduates & dropouts are welcome!Good communication and customer service skillsA positive attitude and willingness to learnStrong listening and problem-solving skillsComfortable working as part of a teamFluent English is a MUST (B2/C1 level)Ability to work night & overnight shifts
Sutherland is an experience-led digital transformation company that delivers exceptionally engineered customer and employee experiences using human-centered design, AI, and automation.
What you should know
Global Professional Network: Employs over 60,000 professionals across 144 locations worldwide
High Transaction Volume: Processes more than 43 million transactions every month for global brands
61 Global Hubs: Operates 61 delivery centers spanning 19 countries to provide design-led business process transformation
How they work
One Sutherland — A team of global professionals — operationally effective, culturally meshed, and committed to clients and to one another.