Role DescriptionThis is a full-time on-site role for a Customer Service Associate based in New Cairo. The Customer Service Associate will handle customer inquiries, provide efficient support and solutions, and ensure a positive customer experience. Day-to-day responsibilities include managing customer interactions via phone, resolving concerns effectively, and maintaining high standards of professionalism and communication.Qualifications- English Fluency- Customer Support and Customer Service skills to handle inquiries and deliver excellent assistance.- Customer Satisfaction and Customer Experience abilities to enhance client relationships and address feedback constructively.- Strong phone etiquette and communication skills to manage interactions with professionalism and efficiency.- Problem-solving abilities and multitasking capabilities.- Proficiency in relevant software and CRM tools; prior customer service experience is a plus.Benefits- Highest net salary in the market.- Overnight allowance.- Transportation provided.- Medical & Social insurance provided.- Fully paid professional training.- KPIs bonus guaranteed first 3 months.
Sutherland is an experience-led digital transformation company that delivers exceptionally engineered customer and employee experiences using human-centered design, AI, and automation.
What you should know
Global Professional Network: Employs over 60,000 professionals across 144 locations worldwide
High Transaction Volume: Processes more than 43 million transactions every month for global brands
61 Global Hubs: Operates 61 delivery centers spanning 19 countries to provide design-led business process transformation
How they work
One Sutherland — A team of global professionals — operationally effective, culturally meshed, and committed to clients and to one another.