Customer Service

Company DescriptionAsus Cards is a B2B digital cards and voucher distribution platform dedicated to helping businesses streamline, manage, and scale digital products efficiently. Specializing in wholesale digital distribution, the company provides seamless operational solutions tailored for the evolving digital commerce industry. Asus Cards is committed to empowering businesses with innovative tools and reliable services to navigate the digital economy successfully.Role DescriptionThis is a full-time on-site role for a Customer Service Representative located in Cairo, Egypt. The Customer Service Representative will be responsible for handling customer inquiries, providing exceptional support, ensuring customer satisfaction, and maintaining professional communication across all channels. The role also involves resolving customer issues efficiently, delivering a positive customer experience, and supporting day-to-day customer service operations in a fast-paced environment.QualificationsStrong skills in Customer Support, Customer Service, and Customer ExperienceExcellent communication and professional phone etiquetteAbility to handle customer inquiries and resolve issues effectivelyStrong interpersonal, problem-solving, and multitasking abilitiesAbility to work under pressure in a fast-paced environmentFlexibility to work rotational and night shifts when requiredExperience using CRM systems is a plusFluency in English is required; Arabic is highly preferredPrevious experience in customer service, call center, or related fields is a plus📍 Location: Cairo, Egypt🕒 Employment Type: Full-time | On-site