Customer Service Consultant - Biggest Telecom Account

Company DescriptionSutherland specializes in AI, automation, cloud engineering, and advanced analytics to drive digital transformation and scalable business solutions for global brands. With a focus on digital engineering services, Sutherland delivers innovative technologies and business process excellence to create unique value propositions. The company has developed 363 independent inventions, including 250 AI-based solutions with patent grants in critical technologies, enhancing business operations and reinventing user experiences. Sutherland delivers its cutting-edge solutions through a seamless "as-a-service" model that supports rapid innovation and business growth development.Job DescriptionAct as a front-line interface with US customersRole involves responding to customers over the phone and resolving their inquiries.Work remote from anywhere inside Egypt after 6 MonthsMaintaining the customer experience and providing the best image to the company.Provide excellent customer service to inbound callers.Solve customer concerns.Sell client products & offers.Offered Package:Attractive Packages + Sales bonus scheme + Overnight Shift Allowance.Social Insurance and Private Medical Insurance Coverage.Fun team activitiesWorking conditions:2 Days off per weekRotational shifts.9 working hours including 1-hour Break.Transportation for Night and Overnight ShiftQualificationsFluent in English C1 is a MustGraduates, Dropouts are welcome to apply. Alexandria resident is a must.Egyptian Nationality is a must.Having ex. in Call Centre (English Account) is preferred.Soft and communication skills.Males & Females