Premier Services and Recruitment · Cairo, Egypt · Posted 2026-05-10
Customer Service & Logistics SpecialistRole PurposeWe are seeking a highly organized and customer-oriented professional to support customer service and logistics operations by managing customer orders, coordinating shipments, and ensuring smooth communication between customers, warehouses, suppliers, and internal stakeholders.The role plays a key part in ensuring operational efficiency, on-time delivery, and high customer satisfaction levels across assigned business segments.Key Responsibilities1. Customer Service ManagementReceive, process, and monitor customer orders accurately and on timeServe as the main point of contact for customer inquiries related to:OrdersDeliveriesProduct availabilityComplaints and claimsProvide proactive updates regarding order and shipment statusCoordinate with sales teams to manage customer expectations effectivelyEnsure high service quality and customer satisfaction2. Sales Order ProcessingCreate and manage Sales Orders (SO) through ERP systems (JDE or equivalent)Verify pricing, quantities, payment terms, and delivery requirementsCoordinate order confirmations and delivery schedulingMonitor pending orders and resolve operational or system-related issues3. Logistics CoordinationCoordinate local and international shipments with freight forwarders and transportation providersFollow up on inbound and outbound deliveriesSupport import/export logistics activities and shipment trackingCoordinate delivery planning with warehouses and transport partnersMonitor transportation performance and delivery timelines4. Warehouse & 3PL CoordinationCoordinate with warehouse and third-party logistics providers to ensure:Timely dispatchAccurate stock handlingBatch and expiry controlMonitor stock movements and delivery executionSupport inventory accuracy and operational efficiency5. Documentation & ComplianceEnsure accuracy of logistics and shipping documentation including:Commercial invoicesPacking listsDelivery notesShipping documentsSupport customs clearance documentation when neededEnsure compliance with company procedures and local regulations6. Cross-Functional CoordinationCollaborate closely with:Supply ChainSalesFinanceWarehousingRegulatory teamsSupport team business continuity and operational backup activitiesKey Performance Indicators (KPIs)On-Time In-Full Delivery Performance (OTIF)Order Processing AccuracyCustomer Satisfaction LevelOrder Cycle TimeDelivery Lead Time AdherenceComplaint & Claims Resolution TimeQualifications & RequirementsEducationBachelor’s degree in Logistics, Supply Chain, Business Administration, or a related fieldExperience2–3 years of experience in:Customer ServiceLogistics CoordinationSupply Chain OperationsExperience within Chemicals, FMCG, or Industrial Distribution industries is preferredTechnical SkillsERP system knowledge (JDE preferred)Strong understanding of logistics and order management processesAdvanced Excel and reporting skillsUnderstanding of import/export procedures is considered an advantageSoft SkillsStrong communication and coordination skillsCustomer-focused mindsetProblem-solving and multitasking abilitiesHigh attention to detail and urgencyAbility to work effectively under pressure in a fast-paced environmentCore CompetenciesCustomer FocusAccountabilityCollaborationOperational ExcellenceFlexibility & AdaptabilityProactive Communication