Customer Service Manager, CSU.CXC - CSU-Egypt COE.Client Experience and Conduct Group-MEGPCOE
Mashreq · Posted 2026-04-09
The Customer Service Manager will play a vital role in Wholesale CX department. This position requires a strategic and analytical mindset, with a focus on enhancing customer satisfaction and operational efficiency. The manager will conduct governance, control, and risk management, ensuring compliance with defined processes and KPIs. Additionally, they will manage process improvements, customer insights, and team training, contributing to the overall success of the department.