Customer Service - Real Estate

- Resolves problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, following up to ensure resolution- Handle all customer’s inquiries received timely and professionally.- Understanding customers' needs and identifying their problems.- Handle all the contract preparation process.- Respond to all inquiries related to the contract; expected .- delivery date or any changes/updates to the project phases.- Manage all the after-sales service with the clients.- Prepare all the reports and documentation regarding the clients.- Interact with customers to provide information in response to inquiries, ensure customer satisfaction.To resolve problems by clarifying the customer's complaint .- determining the cause of the problem; selecting and explaining the best solution to solve the problem and following up to ensure resolution.- Update client’s account data on the company database to follow up payment status, review contracted unit updates.- Update client’s records on ERP System to acquire any changes in the client information such as: (Contact person – Mobile - Address – Email). - Previous experience in customer service ( real estate field is preferred).- 3 - 5 Years Experience in Real Estate Field .- Strong communication and problem-solving skills.- Good command of English and MS Office.- Ability to work under pressure and handle multiple tasks.-Proven customer support experience or experience as a Client Service Representative .