LearnTastic is looking for a results-driven Customer Service Representative with a strong background in B2C Sales. This is not a pure customer support role-we're looking for someone who can confidently sell, retain customers, identify upsell opportunities, and deliver an exceptional customer experience across multiple communication channels.Responsibilities:Handle customer interactions via calls, emails, live chat, and SMSConvert customer inquiries into sales and achieve conversion goalsIdentify and drive upsell and cross-sell opportunitiesProactively retain customers by addressing concerns and providing suitable solutionsResolve customer issues while maintaining a high level of customer satisfactionFollow up with prospective and existing customers to maximize retention and revenueAccurately document customer interactions in the CRMCollaborate with internal teams to ensure timely issue resolutionMandatory Requirements:1–2 years of B2C Sales experience (Mandatory)Customer Service experience - 2-4 YearsHands-on experience in upselling and cross-selling (Mandatory)Proven client retention/customer retention experience (Mandatory)Experience working towards soft targets/KPIs, such as conversion rate, customer satisfaction (CSAT), retention, first response time, and quality metrics (Mandatory)Experience handling customer interactions via calls, emails, and live chat (Mandatory)Excellent spoken and written EnglishStrong communication, negotiation, and objection-handling skillsComfortable using CRM and customer support platformsAbility to work independently in a fast-paced, target-driven environmentPreferred:Experience supporting US-based customersExperience in EdTech, Healthcare, SaaS, or eCommerceFamiliarity with CRM tools such as Pipedrive, HubSpot, Zendesk, Freshdesk, or IntercomWhat We OfferSalary: USD $600–$1,000/month (Based on experience)Performance-based incentivesImmediate joiningOpportunity to grow with a fast-growing global organizationRemote work environment with career advancement opportunitiesLocation: remotePowered by JazzHR6856GpBSSA