Customer Service Representative (Launching project/wave 2)

Project Expansion: Wave 2 – Maadi Technology ParkIntouchCX is pleased to announce the next phase of recruitment for our Global Live Event Ticketing account. Following a successful initial launch, we are now seeking high-caliber professionals to join our second intake (Wave 2) at the Maadi Technology Park.This role offers a unique opportunity to join a growing project at an early stage, providing a strong foundation for future career advancement within the organization.Compensation and Benefits :Monthly Salary: 22,000 EGP Gross.Professional Development: Direct exposure to a new global partnership with clear growth paths.Transportation: Dedicated corporate transport is provided for all staff.Insurance: Comprehensive Medical and Social insurance coverage.Core ResponsibilitiesAs a Customer Care Associate, you will manage Inbound Voice and Outbound Email communications. You will act as a primary point of contact between buyers and sellers to ensure the successful delivery of tickets for major global events, including concerts, sports, and live entertainment.Requirements Fluent English (B2/C1 level).Full flexibility with 24/7 rotational shifts. Strong critical thinking and problem-solving skills. Candidates must be prepared to commence the training program on May 15th.Application ProcessQualified individuals are invited to submit their interest for the May 15th intake.