Customer Service Representative ( Spanish Account )

Company DescriptionCentro is a diversified technology solutions provider offering an array of integrated services designed to help businesses harness digital opportunities. Our expertise lies in process orchestration and enhancing security to empower customer success. By combining our broad range of solutions with a commitment to a culture of shared success, Centro consistently delivers exceptional results. We take pride in building long-term relationships with our clients, driven by innovation and collaborative growth.Role DescriptionThis is a full-time on-site role for a Customer Service Representative specializing in Spanish accounts, located in Qesm El Maadi. In this role, you will handle customer queries, resolve issues, and ensure a high level of satisfaction among Spanish-speaking clients. Your day-to-day tasks will include managing customer accounts, communicating effectively to address concerns, and delivering excellent customer service. The ability to maintain accurate records and provide exceptional support will be essential for success in this position.QualificationsStrong skills in Customer Service, including maintaining a focus on Customer SatisfactionProficiency in handling Customer Service Representative tasks and Account ManagementExcellent Communication skills in both Spanish and EnglishProven ability to manage multiple tasks while delivering accurate resultsPrior experience in customer-facing roles is a significant advantageFamiliarity with CRM tools and customer support platforms is a plusHigh school diploma or equivalent is required; higher education is a plus💰 Competitive compensation package up to 32,000 NET/month24,800 Net Basic Salary6,200 Net KPIs1,000 Net Overnight Allowance📍 Location: Maadi (Cornich)🕒 Rotational shifts📅 Fixed weekends off (Saturday & Sunday)