Customer Service Representative

QualificationsAt least 1 - 3 years' of relevant work experienceVery Good English levelExcellent phone etiquette and excellent verbal, written, and interpersonal skillsAbility to multi-task, organize, and prioritize workResponsibilities:Follow up on customer orders, deliveries, and RTO (Return to Origin) cases to ensure smooth operations and customer satisfaction.Contact customers to follow up on undelivered orders and identify the reasons for non-delivery.Communicate with shipping companies and follow up on customer orders to ensure timely delivery.Prepare order reports, statistics, and performance analysis to support operational improvements and decision-making.Work with internal departments to meet customer's needsCommunicate with customers via phone, email and chatRespond to customer complaints and resolve issues professionallyMaintain a positive and helpful attitude with customersFollow up on customer requests and ensure satisfactionMaintain accurate records of customer interactionsRequirements:Previous experience in customer service is preferredStrong communication and problem-solving skillsVery Good English levelAbility to work in a fast-paced environmentProficiency in Microsoft Office and basic computer skillsStrong organizational and interpersonal skills