Customer Service Representative

SOKNA is Egypt's first end-to-end funeral service provider, supporting families through every step of the funeral process with care, compassion, and professionalism. The company manages all logistics—from paperwork and body preparation to transportation and memorial services—allowing families to focus on honoring their loved ones.Requirements Handle inbound and outbound calls, WhatsApp messages, and inquiries in a professional and compassionate manner Provide accurate information about SOKNA services, packages, and processes Guide families through funeral arrangements step-by-step Coordinate with operations, logistics, and field teams to ensure timely execution Follow up with clients to ensure satisfaction and service quality Maintain detailed records of customer interactions and cases Handle complaints or sensitive situations with empathy and problem-solving skills Ensure availability for 24/7 shifts (including nights, weekends, and holidays) Requirements 1-3 years of experience in customer service, call center, or client-facing roles Strong communication skills (Arabic required, English is a plus) High emotional intelligence and empathy Ability to handle stressful and sensitive situations calmly Strong organizational and multitasking skills Flexibility to work in rotational shifts Experience in healthcare, hospitality, or service industries is a plus Key Competencies Empathy & compassion Active listening Crisis handling Attention to detail Problem-solving mindset Professionalism under pressure Fast-paced, mission-driven team Emotionally sensitive Benefits Be part of a purpose-driven company making real impact Help families during critical life moments Work in a structured, high-quality service environment