About the CompanySutherland is hiring Customer Service Representatives to join our team in Smouha Site (Matajer Mall) Alexandria.About the RoleThe ideal candidate loves talking to people and proactively solving issues. You will be responsible for providing customers with exceptional customer service experience.ResponsibilitiesCommunicate with customers via phone, email and chatSolve customer issues proactively and creativelyProvide knowledgeable answers to questions about product, pricing and availabilityWork with internal departments to meet customer's needsData entry in various platformsQualificationsNo previous experience neededB2-C1 English Level is a mustExcellent phone etiquette and excellent verbal, written, and interpersonal skillsAbility to multi-task, organize, and prioritize workTechnical common knowledgeRequired SkillsTechnical common knowledgeExcellent phone etiquette and excellent verbal, written, and interpersonal skillsPreferred SkillsTechnical common knowledgeExcellent phone etiquette and excellent verbal, written, and interpersonal skillsPay range and compensation packageHighest salary in marketPossibility to work from home after 6 monthsSales bonusesWork in international environmentPossibility for promotions after only monthsEqual Opportunity StatementWe are committed to diversity and inclusivity.To Apply go to: https://smrtr.io/wRcSq
Sutherland is an experience-led digital transformation company that delivers exceptionally engineered customer and employee experiences using human-centered design, AI, and automation.
What you should know
Global Professional Network: Employs over 60,000 professionals across 144 locations worldwide
High Transaction Volume: Processes more than 43 million transactions every month for global brands
61 Global Hubs: Operates 61 delivery centers spanning 19 countries to provide design-led business process transformation
How they work
One Sutherland — A team of global professionals — operationally effective, culturally meshed, and committed to clients and to one another.