Customer Service Specialist

Handle Inquiries: Respond to customer questions about products, services, and company policies via phone, email, or chat.Problem Solving: Efficiently resolve customer complaints and provide appropriate solutions or alternatives.Order Management: Assist customers with placing orders, processing returns, and handling refunds.Data Documentation: Maintain accurate records of customer interactions and update profiles in the CRM system.Relationship Building: Build sustainable relationships and trust with customers through open and interactive communication. Bachelor's degree in any field (Business Administration, Languages, or Communications are preferred).Experience 0 – 2 years.Excellent verbal and written communication skills in English.Proficiency in MS Office (Word, Excel) and the ability to learn CRM software quickly.Ability to multi-task, prioritize, and manage time effectively.6th of October City residents only.